Useful Links for Phoenix Issues

Compiled here are some links that we thought would be useful if you are having/think you will be having issues with the Phoenix pay system.

  1. Frequently asked questions (a good place to start if you’re having trouble)
  2. Pay issues could lead to income tax issues.  The Canada Revenue Agency has a dedicated info for government employees that have had pay issues.
  3. It is recommended that if you use social media, that you follow the PSAC on Facebook.  Lots of useful articles are posted.
  4. Also on Facebook, there is a support group of sorts for those facing these issues.
  5. If you have incurred expenses because of pay issues, you can apply for reimbursement here
  6. Update: claim form for out of pocket expenses due to Phoenix problems, advice on signing or not signing a departmental release, keep good records!

Let us know in the comments if there are other resources you feel are useful.

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